Training Terms and conditions

By purchasing this course you are agreeing to the following terms and conditions:



All fees will be invoiced 4 weeks prior to the course date. Course places are not confirmed until full payment or a purchase order has been received.



 All course fees are subject to the VAT rate current at the time of payment.



 If delegates are subsequently unable to attend a course, they should inform us in writing as soon as possible, as cancellation charges will apply dependent on notice given (see below).

  • More than 28 days prior to the course start date – admin fee (£25) plus VAT
  • Between 14-28 days prior to course start date – 50% course fee plus VAT
  • Less than 14 days prior to the course start date – full course fee plus VAT



Should circumstances mean that you need to transfer to another date or course; the following charges will apply, dependent on notice given:

  • First transfer, made more than four weeks prior to the course start date – no charge
  • Two to four weeks notice given – 25% of the course fee
  • Less than two weeks notice given – 50% of the course fee.

All transfers must be taken within a period of six months from the original course date.


Cancellations- DLF Training

On occasion, unforeseen circumstances may require DLF Training to cancel a course. In these circumstances you will be given as much notice of the cancellation as possible by phone and/or e-mail and either a transfer to another course date or a full refund of fees paid.



If you do not attend for a course and do not inform us, the full fee remains payable.


Late arrivals/missed sessions

Course timings are clearly displayed on the course information. Learners who arrive late, are absent for any session, or who wish to leave the course earlier than the stated time should appreciate that this will be recorded and that DLF cannot be responsible for any knowledge and/or skill insufficiency that may arise as a result. In the case of an accredited course, DLF reserves the right to refuse entry if the leaner is more than 30 mins late for a course if the trainer feels this would cause disruption for other delegates on the course. The DLF also reserves the right to defer delegates for accreditation if their attendance has not fulfilled the required criteria.



For some of our accredited courses, learner will be required to meet certain assessment criteria; this may be in the form of classroom work, pre-course reading or post course assignments. If the learner does not complete this work to a satisfactory level or submit work required in a timely manner the learner will not receive accreditation and therefore a certificate.


Learners who require assistance

The DLF is an inclusive charity and will endeavour to meet all additional requirements for learners with disabilities or difficulties. Learners must make the DLF aware within a week of the course so that reasonable adjustments can be made.

At times the course requirements are such that certain participation must be completed. Although reasonable adjustments can be made in most cases there will be times where a participant may not have the aptitude or capability to undertake their chosen course. It is the purchasers responsibility to ensure that the learners disability or difficulty has been disclosed and if required discussed with the Training department to ensure participation is appropriate.

If a learner attends a course without prior disclosure of difficulties and is unable to complete the tasks required of the course, the DLF reserves the right to refuse certification and the above cancellation charges will apply.


Distance Selling Regulations 2000

DLF Training abides by the applicable elements of DSR2000



DLF Training reserves the right to substitute trainers to deliver courses where necessary. In these circumstances delegates should be assured that the learning outcomes, CPD application, accreditation (where applicable), structure and content of the courses will remain unchanged as a result. DLF

Training employs trainers directly and indirectly, all of whom have relevant skill, knowledge and experience in their chosen fields to recognised standards and who subscribe to DLF Training’s written policies and procedures.


If you have any further questions in relation to this booking or any further training needs please do contact us on or call 02072896111

Copyright – DLF provides a range of services free at the point of use for the public. We fund this work from our trading income such as training. Consequently, DLF takes the protection of our copyright very seriously.


We may bring legal proceedings against organisations that breach our copyright by using our materials without permission. We will seek monetary damages and/or an injunction to stop unauthorized use of our materials. Organisations can request permission to use the copyright materials received during training by emailing us at


Privacy and data protection – the DLF is fully compliant with the General Data Protection Regulations (GDPR). The way in which we use the personal and sensitive information that we require to provide a training service is set out in the DLF Training Privacy Policy which can be found at: